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Billing

Rendez-Vous Limousine drivers are prohibited from soliciting gratuities.

 

All trips charged to customer credit card or billed to a corporate account, unless client requests to pay cash.

 

We accept Visa, Mastercard and American Express.

 

20% gratuity added to all trips, calculated off base rate, additional charges will itemized on the customer’s invoice when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge, cell phone and extra stops .

 

All published rates are subject to change without without notice.

 

A 25% holiday surcharge will be applied to the base rate on all trips occurring on New Year’s Day, Memorial Day, Labor Day, Fourth of July, Thanksgiving Day and Christmas Day.

 

Sedan Rates

Rendez-Vous Limousine has standardized routes with flat rate pricing for travel to and from major cities and airports.

 

For all point to point reservations, wait time will be charged 15 minutes after the scheduled pick up time. Wait time is $50.00 per hour and is charged in 15 minute intervals.

 

Airport wait time will be charged 15 minutes after arrival time if required due to lost baggage.

 

We do not monitor private flights. Wait time will be charged if the private plane does not land at the time as per the reservation.

 

Passengers who make stops en route will be charged wait time in increments of 15 minutes at the rate of $15 per increment.

 

Non-sedan vehicles (SUVs, limousines, vans, minibuses and motor coaches)

All non-sedan vehicles will be billed on an hourly basis.

 

Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.

 

Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.

 

Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.

 

Time-based charges are billed in 30-minute increments.

 

Cancellation and no-show fees

Cancellation charges equal to the rate confirmed at time of reservation will apply unless:

 

Sedans are cancelled more than one (1) hour prior to scheduled pickup time.

 

Motor coaches are cancelled more than seventy-two (72) hours prior to scheduled pickup time.

 

Vans, minibuses and sport utility vehicles are cancelled more than forty-eight (48) hours prior to scheduled pickup time.

 

Limousines are cancelled more than six (6) hours prior to scheduled pickup time.

 

Coordinators are cancelled more than two (2) hours prior to the scheduled arrival time.

 

A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call 866-528-5233 if you cannot locate your sedan.

 

The above cancellation terms represent standard policy at Rendez-Vous Limousine and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.